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For Patients: Your Rights as a Patient
The following list of patient rights is not
intended to be all inclusive. Patients receiving care at our
center have a right to:
- Be treated with respect, consideration and
dignity.
- Exercise these rights and treated without
regard to gender, race, cultural, economic,
educational or religious background and without
fear of discrimination or reprisal.
- Be treated in a safe environment that is
free of physical or psychological threats.
- Expect that any architectural barriers
identified will be addresses, and, whenever
feasible, such barriers will be modified or
corrected.
- Access communication aids (i.e.,
interpreters, sign language, etc.).
- Be provided appropriate privacy and
confidentiality concerning their medical care -
the patient has the right to be advised as to
the reason for the presence of any individual
directly involved or observing their care
- Be free of restraint except when indicated
to protect the patient or others from injury.
- Have their questions, concerns or complaints
addressed in good faith.
- Expect continuity of care. The patient will
not be discharged or transferred to another
facility without prior notice, except in the
case of a medical emergency and within the
limits of legal regulations.
- Provisions for after-hour and emergency
care.
- Access necessary surgical and/or procedural
interventions that are medically indicated.
- Obtain any information they need to give
informed consent before any treatment or
procedure.
- Be provided, to the degree known, complete
and timely information concerning their
diagnosis, evaluation, treatment and prognosis.
When it is medically inadvisable to give such
information to a patient, the information is
provided to a person designated by the patient
or to a legally authorized person.
- Make choices and decisions regarding their
medical care to the extent permitted by law -
this includes the right to refuse treatment.
- Formulate advance directives and appoint a
surrogate to make health care decisions on their
behalf to the extent permitted by law. The
provision of the patient’s care shall not be
conditioned on the existence of an advance
directive. (please see the center’s policy on
advanced directives below).
- Have their disclosures and records treated
confidentially, and given the opportunity to
approve or refuse their release, except when
release is required by law.
- Receive, on request, and at a reasonable fee
established by the Health Information Management
Department, a copy of their medical record.
- Know the services available at the
organization.
- Know the facility fees for services.
- Request an itemized statement of all
services provided to them through the facility,
along with the right to be informed of the
payment methodology utilized.
- At their own expense, to consult with
another physician or specialist if other
qualified physicians or dentists are requested
and available.
- Be informed of patient conduct and
responsibilities rules.
- Refuse to participate in experimental
research.
- Know the identity, professional status,
institutional affiliation and credentials of
health care professionals providing their care,
and be assured these individuals have been
appropriately credentialed according to the
policies of the center.
- Be informed of their right to change their
provider if other qualified providers are
available.
- Be provided with appropriate information
regarding the absence of malpractice insurance
coverage.
- Be informed about procedures for expressing
suggestions, complaints and grievances,
including those required by state and federal
regulations.
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